Refund Policy

This Refund Policy explains when Bobo Marketplace issues refunds or credits for Premium plans and Exclusive asset purchases. Digital goods are delivered instantly after payment confirmation, so refunds are limited. This Policy works with our Terms of Service and applicable consumer protection law in India.

1. Nature of digital products

Exclusive assets and Premium access are intangible digital products. Once payment succeeds, entitlements are granted in your account and files may be downloaded immediately. Because of that immediacy, all sales are generally final except where this Policy or mandatory law requires otherwise. Please preview listings, licenses, and pricing carefully before checkout.

2. Exclusive asset purchases

One-time Exclusive purchases are non-refundable after the download entitlement is activated, except in these cases:

• Duplicate charge — you were billed twice for the same order due to a technical error.
• Failed delivery — payment succeeded but the file remains unavailable for more than 48 hours after we confirm the issue, and we cannot provide a working replacement.
• Material misdescription — the delivered file substantially differs from the published preview or description in a way that makes the listing misleading, and we cannot remedy it.

Change of mind, selecting the wrong license, or discovering that the creative style does not fit your project after download are not valid refund grounds.

3. Premium subscriptions

Premium unlocks Free and Premium-tier assets for the paid period shown at checkout. Exclusive assets remain purchase-only. Unless a promotional offer states otherwise:

• You may cancel future renewals by contacting support; access continues until the end of the then-current paid period when applicable.
• Partial-period refunds for unused days are not provided once the period has started and downloads may have been used.
• If Premium was charged but never activated due to a verified technical fault on our side, we will restore access or refund the failed period.

4. How to request a refund

Email support@bobomarketplace.com within 7 days of the charge with: account email, order or payment ID from Razorpay, date of purchase, and a clear description of the issue. We may ask for screenshots. We aim to respond within a few business days. Approved refunds are issued to the original payment method and may take additional time to appear on your bank or UPI statement depending on the provider.

5. Chargebacks

Please contact us before filing a chargeback so we can investigate. Unwarranted chargebacks may lead to account suspension while we contest the dispute with the payment processor. Fraudulent disputes may result in permanent termination.

6. Promotions and launch offers

Discounted launch or promotional Premium prices follow the same refund rules unless the offer page explicitly states a different guarantee. Abuse of promotions (multiple accounts to claim the same offer) voids eligibility for refunds related to those accounts.

7. Mandatory rights

Nothing in this Policy limits non-waivable rights under Indian consumer protection law or other mandatory statutes that apply to you. If a mandatory right conflicts with this Policy, the mandatory right prevails for that conflict.

8. Currency, FX, and processor fees

Checkout amounts are charged in the currency shown at payment time. Your bank or wallet may apply foreign exchange or cash-advance fees that are outside Bobo’s control and are not refundable by us. Payment processor fees charged to Bobo on completed sales are generally not returned on discretionary goodwill refunds unless we caused a clear billing error.

9. Credits instead of cash

In some cases we may offer account credit or a replacement asset of equal value instead of a cash refund, especially when a file was partially usable or when processor rules make reverse payouts slow. Credits, if issued, are non-transferable and may expire after a stated period.

10. Abuse and multi-accounting

Creating multiple accounts to obtain repeated launch discounts, free-trial equivalents, or serial “failed download” refunds is prohibited. We may refuse refunds and terminate related accounts when we detect coordinated abuse, payment fraud, or automated checkout exploitation.

11. Evidence and investigation

We review server logs, payment webhook status, and entitlement records when assessing claims. Providing incomplete information or refusing reasonable verification may delay or deny a refund. Approved refunds reverse or adjust entitlements for the affected purchase where technically feasible.

12. Contact

Billing and refunds: support@bobomarketplace.com. Site: https://assets.itsindianguy.in. Include your registered email and payment reference so we can locate the order quickly.